Quick Links for FAQs 
 
About the Questionnaires 
 
• I’m  having trouble registering or logging in. What do I do? 
• How do I log in and complete the questionnaires? 
• How do I pay for access to do the questionnaires? 
• What does it cost to do the questionnaires?  
• Can I pay and then do the career questionnaires later? 
• Can I start the Questionnaires, stop part way through, then continue later? 
• Can I go back and change my answers to any of the questionnaires? 
• My access to the Questionnaires has expired. What do I do? 
• If I lose or delete my summary, what do I do? 
 
About Appointments 
 
• Does Smithells® NZ recommend an appointment? Yes, definitely! 
• What benefits does a career planning appointment add? 
• How do I contact a Smithells®  Professional to book an appointment? 
• How long do appointments last? 
• How much do appointments cost? 
• How do we pay for appointments? 
• What happens if I need to cancel or postpone an appointment? 
• Can I go back for another appointment? 
 
About Smithells® NZ 
 
• What is Smithells® NZ? 
• What does Smithells® NZ do? 
• What is Smithells® NZ’s vision? 
• Where do Smithells® NZ’s clients come from? 
• How helpful is it for parents, grandparents or guardians to read about Smithells® NZ? 
 
About the Smithells®  Professionals 
 
• Who are the Smithells®  Professionals? 
• How do I contact a Smithells®  Professional? 
• What if I cannot see a Smithells®  Professional? 
 
About the Smithells®  Career Planning System 
 
• What approach or system does Smithells® NZ use? 
• How effective is the Smithells®  Career Planning System? 
 
About Smithells®  Questionnaires 
 
• Why does Smithells® NZ use online questionnaires? 
• I can find free careers 'stuff' on the web. Why pay to do the Smithells®  Questionnaires? 
• After completing the questionnaires, what is my next step? 
• How effective on their own are the online Smithells®  Questionnaires? 
• What if I work out what I want to do, just by completing the questionnaires? 
• If my career ideas or thinking change after doing the  Questionnaires, what can I do? 
 
About Confidentiality & Security of my Infromation 
 
• How is my career planning information kept confidential? 
• How secure is my information on this website? 
 
About Issues or Concerns 
 
• I’m having trouble registering or logging in. What do I do? 
• If I have an issue or a concern to do with payment, 
the questionnaires or the website, what do I do? 
• If I have an issue, a concern or a complaint to do with any career planning with 
a Smithells®  Professional, what do I do? 
• How do we contact CDANZ? 
 
 
How do we contact CDANZ? 
You can contact CDANZ (National Office)  as follows:
by email:  info@cdanz.org.nz 
by telephone:  0-4-388 8040 (message service only) 
by mail at:  CDANZ, P.O. Box 31-104, Ilam, Christchurch 8444 
by website:  www.cdanz.org.nz  and click ‘contact us’ 
 
If you prefer to contact the chairperson of your local branch of CDANZ, please click here  and contact the person named (current as at 1 November 2015):
 
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