Frequently Asked Questions (FAQs)
About the Questionnaires
- I’m having trouble registering or logging in. What do I do?
- How do I log in and complete the questionnaires?
- How do I pay for access to do the questionnaires?
- What does it cost to do the questionnaires?
- Can I pay and then do the career questionnaires later?
- Can I start the Questionnaires, stop part way through, then continue later?
- Can I go back and change my answers to any of the questionnaires?
- My access to the Questionnaires has expired. What do I do?
- If I lose or delete my summary, what do I do?
About Appointments
- Does Smithells®NZ recommend an appointment? Yes, definitely!
- What benefits does a career planning appointment add?
- How do I contact a Smithells® Professional to book an appointment?
- How long do appointments last?
- How much do appointments cost?
- How do we pay for appointments?
- What happens if I need to cancel or postpone an appointment?
- Can I go back for another appointment?
About Smithells®NZ
- What is Smithells®NZ?
- What does Smithells®NZ do?
- What is Smithells®NZ’s vision?
- Where do Smithells®NZ’s clients come from?
- How helpful is it for parents, grandparents or guardians to read about Smithells®NZ?
About the Smithells® Professionals
- Who are the Smithells® Professionals?
- How do I contact a Smithells® Professional?
- What if I cannot see a Smithells® Professional?
About the Smithells® Career Planning System
- What approach or system does Smithells®NZ use?
- How effective is the Smithells® Career Planning System?
About Smithells® Questionnaires
- Why does Smithells®NZ use online questionnaires?
- I can find free careers 'stuff' on the web. Why pay to do the Smithells® Questionnaires?
- After completing the questionnaires, what is my next step?
- How effective on their own are the online Smithells® Questionnaires?
- What if I work out what I want to do, just by completing the questionnaires?
- If my career ideas or thinking change after doing the Questionnaires, what can I do?
About Confidentiality & Security of my Information
- How is my career planning information kept confidential?
- How secure is my information on this website?
About Issues or Concerns
- I’m having trouble registering or logging in. What do I do?
- If I have an issue or a concern to do with payment, the questionnaires or the website, what do I do?
- If I have an issue, a concern or a complaint to do with any career planning with a Smithells® Professional, what do I do?
- How do we contact CDANZ?
Download TIPS FOR DOING THE ONLINE QUESTIONNAIRES