Quick Links for FAQs About the Questionnaires • I’m having trouble registering or logging in. What do I do? • How do I log in and complete the questionnaires? • How do I pay for access to do the questionnaires? • What does it cost to do the questionnaires? • Can I pay and then do the career questionnaires later? • Can I start the Questionnaires, stop part way through, then continue later? • Can I go back and change my answers to any of the questionnaires? • My access to the Questionnaires has expired. What do I do? • If I lose or delete my summary, what do I do? About Appointments • Does Smithells^®NZ recommend an appointment? Yes, definitely! • What benefits does a career planning appointment add? • How do I contact a Smithells^® Professional to book an appointment? • How long do appointments last? • How much do appointments cost? • How do we pay for appointments? • What happens if I need to cancel or postpone an appointment? • Can I go back for another appointment? About Smithells^®NZ • What is Smithells^®NZ? • What does Smithells^®NZ do? • What is Smithells^®NZ’s vision? • Where do Smithells^®NZ’s clients come from? • How helpful is it for parents, grandparents or guardians to read about Smithells^®NZ? About the Smithells^® Professionals • Who are the Smithells^® Professionals? • How do I contact a Smithells^® Professional? • What if I cannot see a Smithells^® Professional? About the Smithells^® Career Planning System • What approach or system does Smithells^®NZ use? • How effective is the Smithells^® Career Planning System? About Smithells^® Questionnaires • Why does Smithells^®NZ use online questionnaires? • I can find free careers 'stuff' on the web. Why pay to do the Smithells^® Questionnaires? • After completing the questionnaires, what is my next step? • How effective on their own are the online Smithells^® Questionnaires? • What if I work out what I want to do, just by completing the questionnaires? • If my career ideas or thinking change after doing the Questionnaires, what can I do? About Confidentiality & Security of my Infromation • How is my career planning information kept confidential? • How secure is my information on this website? About Issues or Concerns • I’m having trouble registering or logging in. What do I do? • If I have an issue or a concern to do with payment, the questionnaires or the website, what do I do? • If I have an issue, a concern or a complaint to do with any career planning with a Smithells^® Professional, what do I do? • How do we contact CDANZ?

 

I'm having trouble registering or logging in. What do I do?

If you are having difficulty with the security code or with registering, follow Method 1 OR Method 2 below, and then register and login.
If you are already registered and cannot login, follow Method 1 OR Method 2 below and then login. Once or twice a year, people end up using Method 3.

METHOD 1

The Smithells^®NZ website, with its interactive questionnaires, works best with the Firefox or Google Chrome web browsers. It also works with some newer versions of Internet Explorer and Safari, but not all versions.

Download Firefox free of charge, click here

Then register.

METHOD 2

Empty your cache (the cache holds temporary files for your web browser).
To empty your cache

• when using Internet Explorer, click on Tools on the top toolbar, then click on Internet Options, then on Clear Files
• when using Safari, click on Safari on the top toolbar, then on Empty Cache

METHOD 3

Use a friend’s or family friend's computer to do the Questionnaires

 

Download TIPS FOR DOING THE ONLINE QUESTIONNAIRES

 

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